EW DELHI: As India's $60-billion IT industry comes out of recession and prepares to chase the $100-billion goal, rising attrition, commoditising of workforce and wage inflation are among its top worries.

Vineet Nayar, chief executive of HCL Technologies, talks to Richard Milne about how to do business in China, how his money is on emerging market companies, and the prioritising of employees over shareholders.

https://www.ft.com/video/e2365ad8-67ca-3064-97ef-83645bbcc285

Conventional wisdom says that companies must always put the customer first. HCL Technologies CEO Vineet Nayar, however, thinks otherwise.

“When the brakes fail, the change is instant and you have no choice but to try to think of options for action. But with gradual change, like ageing, you don't really notice it until something forces you to.”

D. Murali