Vineet Nayar, CEO of HCL Technologies, Ltd., explains how inverting the management pyramid leads to superior organizational performance. For more, read "Employees First, Customers Second."

Click here to hear the interview

HCL Technologies CEO Vineet Nayar responded to the recent global recession by placing employee satisfaction ahead of customer satisfaction. The result was a bounty of winning ideas that translated into more business at the expense of competitors.

Vineet Nayar